With Gov.gr reducing bureaucratic delays, saving millionsof traveland the Government is becoming faster, more efficient and digitally modern.
With specific reference to the speeding up of digital transformation of the state, Deputy Minister of National Economy and Finance Nikos Papathanasis stressed that the operation of Gov.gr has radically changed the daily contact of citizens and businesses with the public administration, by actively reducing bureaucracy and the required service time. As he pointed out, the transition from traditional, time-consuming processes to fully digitised services has led to measurable results, with millions fewer physical journeys and significant improvements in government efficiency. At the same time, he pointed out that overarching transformation is not an individual technological intervention, but a cross-cutting strategy that spans critical sectors such as health, justice, tax administration and education, creating a single digital ecosystem of public services.
At the Ministry of Digital Governance’s event, “6 Years of Gov.gr.”, at Technopolis of the Municipality of Athens, was reported by Deputy Minister of National Economy and Finance, Nikos Papathanasis.
Government’s central choice
Mr. Papathanasis noted that “Greece in recent years has chosen not to stay in the past but to move into the future.”
He said that “for decades, the citizen’s contact with the public administration was associated with queues, files, stamps, wasted time and inconvenience. The citizen was often asked to prove over and over again facts that the state itself already knew.”
However, he stressed that this has now changed with Gov.gr. “Gov.gr is not just a technological innovation, it is since 2019 the central choice of the Mitsotakis government to build a state that is more modern, more efficient, more friendly and more just. It is the most visible expression of a new concept of a state that serves, facilitates, respects the citizen and supports the daily life of business.”
The benefits
The Deputy Minister of National Economy and Finance said that today we can speak not only in words but in numbers for citizens and businesses and referred to some of the achievements that have been achieved since the creation of Gov.gr.
“Today the time to complete procedures has been reduced by 88%, while for the public administration it is approaching 97%. At the same time, about 19 million journeys are avoided every year,” he said, adding that “but these numbers are not just statistics. They are hours not lost in waiting, they are citizens not inconvenienced, they are businesses served faster, they are a state that works better and with the new project of the Unified Infrastructure for Citizen and Business Services, CRM we are taking the next step.”
“From service delivery, we are moving to a more personalized, more direct and more efficient service for citizens and businesses. This is precisely the essence of the digital transformation that is being implemented today thanks to national and European resources, but especially thanks to the resources of the Recovery and Resilience Fund, because digital transformation is not just one sector,” he added, stressing that Gov.gr is essentially the means through which the simplification of the citizen’s life in his daily contact with the state passes.
“As with the digitization of records from town planning offices and mortgage offices and the electronic file for the transfer of real estate. In health with the National Electronic Health Record, telemedicine, the digital transformation of hospitals. In Justice with the acceleration of procedures that have been delayed for years through the digitalisation of judicial authorities and systems, even for telematic trials. In the public sector, with GovERP, with the new public procurement system or with cloud infrastructure and interoperability with possibilities for fast internet for businesses and citizens through the Fiber to the Home and Gigabit Voucher programs. By supporting over 90,000 businesses, SMEs subsidised to acquire digital tools and become more competitive. In work and social security, with the digitisation of the insurance history and the new EFKA OPS, with the ATLAS system for faster pension awards, with the upgrading of ERGANI and the digital tools of DYPA. In the primary sector, with the Intelligent Agriculture project bringing technology to the field. In the tax administration, with the interconnection of POS, with the unified information systems of AADE and all those data analysis systems for cross-checks and audits that enhance tax justice. In education and public schools with interactive whiteboards and digital tutoring that brings learning closer to the student. In culture with the operation of the single digital ticket, digitisation, the collections of Tatoi, the National Theatre, the Lyric Opera, digital tours and virtual reality applications. And of course, with an eye to the future, with the 14 microsatellites for the use of data in Civil Protection and the environment,” Papathanasis said.
He concluded by noting that “the key element, however, is that all these projects are interconnected, creating a single digital system that simplifies and improves the daily service of citizens and businesses and this transition is not accidental, it is the result of the government policy that gives priority to modernization and efficiency of the state for the benefit of the citizen. We are entering our eighth year of government, six years of Gov.gr and we are not stopping and we are continuing, we are continuing, because we believe that this is the state that Greeks deserve.”
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