The AADE is launching the first myPoint in Holargos on June 19, inaugurating a new network of in-person and digital services for citizens and businesses.
The Independent Authority for Public Revenue will open, starting tomorrow, Friday, June 19, the first nationwide myPoint location in Holargos (49 Perikleous Avenue), marking the launch of a new model of taxpayer service. The network will be rolled out gradually in Athens, Thessaloniki, and subsequently in every prefecture across the country.
Three service zones – New operating model
Inside the new myPoint locations, services are organized into three distinct zones. The first is the Self-Service Point, where citizens will be able to use shared equipment, such as computers and printers, while support will be provided to those who are not familiar with the digital services of the AADE.
The second zone is the Service Point, which will provide specialized information on complex issues and handle specific transactions or certificates that require greater interaction with citizens.
The third zone is the Back Office, where requests will be processed in an organized and secure manner, without direct contact with the public, with the aim of managing cases more effectively.
During the inauguration of the first myPoint, the director of the AADE, George Pitsilis, emphasized that improving services for citizens and businesses is a constant priority for the Authority. As he noted, the new network creates a modern and recognizable point of contact that combines a physical presence with the capabilities of digital technology, offering faster and higher-quality service.
Athens, Thessaloniki, and throughout the country—The expansion plan
According to the plan of the AADE, the existing Tax Service Offices are being transformed into modern hubs supporting citizens and businesses, linking their physical presence with the Authority’s broader digital transformation.
The new model aims to provide better guidance for citizens, integrate digital tools into service locations, improved accessibility, reduced wait times, more efficient management of requests, and the implementation of uniform operating standards throughout the country.
The myPoint network will operate in conjunction with the my1521 and the AADE’s existing digital services, thereby expanding the communication options available to taxpayers when interacting with the Authority.
Implementation of the new model will begin at six selected locations in Attica, while the next myPoint is scheduled to open in Kerameikos. At the same time, plans are underway to establish four more locations in Thessaloniki, as well as at least one service location in the capital city of each prefecture nationwide.
The goal of the initiative is to provide faster, simpler, and more effective service to taxpayers, with consistent service quality, leveraging technological capabilities, and maintaining human contact where necessary.
As Giorgos Pitsilis emphasized, citizens and businesses will have access to a more organized and user-friendly environment, with better guidance, shorter wait times, and easier access to the AADE’s digital services.
At the same time, AADE employees will be supported by modern tools, clearer procedures, and an improved work environment, so they can focus on effectively serving citizens and businesses.
