The new myPoint in-person service location of AADE in Kerameikos was inaugurated by the Governor of the Independent Authority for Public Revenue Giorgos Pitsilis, in the presence of the Minister of National Economy and Finance Kyriakos Pierrakakis and the Deputy Minister responsible for tax matters, Dimitris Markopoulos.
“A truly modern state does not wait for citizens to come to the counter to solve their problems. It strives to anticipate needs and provide solutions sooner. This is precisely what the new service model we are launching today—the new AADE service model—embodies,” stated Kyriakos Pierrakakis, adding that “a modern economy also needs a modern tax administration. It needs institutions that combine efficiency, transparency, and a high level of service. AADE myPoint embodies this philosophy. The significance of this transformation goes beyond the operation of the AADE itself. It touches the very core of the relationship between the state and society,” the minister emphasized.
Even before the official opening, however, during the pilot phase of the new service in Kerameikos over the past 15 days:
• 1,500 citizens visited the site (100 per day),
• 87% of visits were to obtain a Tax Identification Number (AFM) or a password, as the filing of tax returns is currently underway,
• 981 requests were processed by 3 agency employees.
“Every new ‘myPoint’ that opens its doors strengthens the relationship of trust we have built with citizens,” emphasized George Pitsilis, Director of the Independent Authority for Public Revenue (AADE).
As he pointed out, “Through guidance, direct support, and personal interaction, we are creating a unified, modern, and fully accessible service network, tailored to the needs of every citizen and every business.”
How myPoint works
The launch of the new myPoint network marks the transition from individual local tax offices (DOY), to a unified, recognizable ecosystem with a common service model.
This new approach achieves a comprehensive redesign of the taxpayer experience, ensuring:
• A unified experience: Every citizen and business enjoys the same quality of service, regardless of their location, within an environment that exudes transparency and respect.
• Practical support: The three-zone architecture (Self-Service Point, Service Point, and Back Office) offers a simple and user-centric experience, drastically reducing delays and facilitating the use of the AADE’s digital applications.
• Modern work environment: The Authority’s staff have access to new digital tools and the appropriate infrastructure, allowing them to focus on the effective management of requests and on guiding taxpayers.
The network of myPoint physical service locations operates in full synergy with the my1521 Multichannel Taxpayer Service Center.
According to official data from the Independent Authority for Public Revenue (AADE) regarding the operation of the 1521 call centerfrom July 29, 2025, to June 19, 2026, the following is noted:
• Immediate handling of a large volume of calls: Of the 702,155 incoming calls, 639,669 were successfully answered.
• High service level: The service level reached 82%.
• Minimized wait times: The average wait time for citizens was reduced to just 21 seconds.
• Meaningful communication: The average duration of each call was 6 minutes and 53 seconds, ensuring effective and accurate service.
