With a broad program digital modernization, the Ministry of Infrastructure and Transportation is attempting to reduce bureaucracy and put an end to the corruption that have plagued the process of issuing licenses driver’s licenses.

The focus is on the cameras, audio recording of practical exams, digital services, and the complaint platform for incidents of bribery.

The transition to a fully digital system is one of the most significant reforms being implemented by the Ministry of Infrastructure and Transport, with the aim of achieving greater transparency, faster service for citizens, and reducing opportunities for improper practices.

These initiatives began during the period when Konstantinos Kyranakis held political responsibility for the transportation sector and are being continued by the current political leadership under Deputy Minister Giorgos Kotsiras.

At the heart of these changes are the overhaul of the exam system, the recording of practical exams using cameras and microphones, the creation of a new electronic system for written exams, as well as the operation of the platform report-diplomata.gov.gr, through which citizens can report incidents of corruption.

Cameras and microphones during practical exams

The central focus of the reform is the complete recording of learner drivers’ practical exams.

According to the plan, each test vehicle will be equipped with camera and audio recording system to capture the entire process. The examiner will activate the system via a tablet, by scanning a unique QR code, which automatically identifies the vehicle and starts the recording.

All footage will be stored in accordance with the General Data Protection Regulation (GDPR) and international information security standards to protect candidates’ personal data.

New tamper-proof system for written exams

At the same time, the ministry is developing a new digital system for theory exams, which will include advanced authentication mechanisms and the ability to perform statistical analysis of the results.

Consolidating all data on a single platform will enable the identification of suspicious discrepancies and potential instances of lack of transparency, offering, for the first time, effective internal control tools.

The new system is already in pilot operation at the Department of Transportation and Communications of Heraklion and will gradually be expanded nationwide.

The platform for reporting bribes

The online platform report-diplomata.gov.gr, through which citizens can report incidents of bribery, demands for “bribes”, unfair practices, or excessive delays in procedures.

Reports can be submitted by name or anonymously, and only authorized employees have access to the information.

The information is collected in a single system, evaluated, and then forwarded to the National Transparency Authority, to the Internal Affairs Department of the Hellenic Police and to the relevant agencies, so that the required investigation can begin.

How to File a Complaint

The citizen fills out an online form describing the incident, providing details such as the Region, the date, the testing center, the examiner, or the driving school.

The complaint may concern:

  • demands for money,
  • indirect pressure on the candidate,
  • fear that they will not pass the exams without payment,
  • or other practices that violate the law and undermine the credibility of public administration.

An end to paper-based procedures

Digital transformation is expanding to all transportation services.

Vehicle transfers, driver’s license renewals, license extensions, and other procedures that until recently required in-person visits are now handled electronically.

According to ministry data, more than 2.1 million digital applications have already been completed, while approximately 8,000 new requests are submitted daily.

The complete recording of every transaction now creates a digital footprint, significantly limiting the scope for opaque interventions.

Driver’s licenses without delays or intermediaries

Another significant change is the automatic issuance of driver’s licenses following the successful completion of the practical exam.

In the vast majority of cases, manual processing by an employee is no longer required, as the process is completed electronically.

The new driver can view their license on Gov.gr Wallet approximately one week after passing the exam and then receive the physical license.

At the same time, approximately 40,000 pending driver’s licenses are being incorporated into the new system, which had accumulated from the previous paper-based operating model.

Electronic processing and the issuance of license plates

The process for issuing license plates is also changing, as it is now moving to a digital environment.

Citizens will be able to submit their application online, select a license plate number, pay the applicable fees, and receive digital updates on every stage of the process.

Next, the system will automatically assign the production of the license plates to a certified manufacturer, while every action will be recorded electronically, enhancing traceability and transparency throughout the entire process.