New service experience with products, services and digital capabilities.
The DES is transforming its stores, introducing the TechLiving Zone in 47 locations nationwide,bringing energy and technology into a single point of experience for home and business for the first time. Through the TechLiving Zone, it is redefining the service experience, with solutions that meet the ever-growing needs of its customers.
One-stop shop for energy and technology
At a time when the retail market is moving towards hybrid service models, PPC is expanding the role of the physical store beyond energy, integrating technology products and services and shaping a new one-stop shop model for the customer. At the same time, it is strengthening its presence nationwide by adding 26 redesigned PPC stores in the coming months.
The availability of TechLiving Zone varies by store. At these, customers have access to a wide range of energy and technology products and services, organized into six distinct categories color-coded for easy and direct navigation: energy solutions, connectivity, smart living, iExperience, laptop and peripherals, and entertainment.
Products and services in a single interface
Energy solutions include products such as heat pumps, air conditioners and photovoltaic systems, meeting energy saving and energy production needs in the home or business. The connectivity category offers smartphones and mobile accessories for continuous connectivity, while smart living includes smart home appliances that enhance the everyday home experience. Meanwhile, in the iExperience category, customers can find devices such as iPhone, MacBook, iPad, while the laptop and peripherals category includes laptops, accessories and accessories for work and entertainment. Finally, the entertainment category includes TVs and gaming products for complete entertainment. In this way, customers visiting PPC stores can combine products and services, forming integrated solutions that meet both their energy and technological needs.
Continuous expansion and upgrading of the store network
The PPC store network has been designed with the customer in mind and with the aim of offering an enhanced service experience. In addition to TechLiving Zones, the new PPC stores provide expert support from PPC myEnergy Coach energy advisors, smart automatic tills for cash and card payments, myEnergy Service Point for online service and myEnergy 24/7 for 24/7 service and the ability to pay at any time, ensuring a comprehensive and flexible service experience.
With the development of the Tech Living Zone, PPC enhances the connection between energy and technology in the daily lives of its customers, expanding the role of the physical store into a modern point of integrated solutions. With the customer, their needs and experience at the centre, PPC is transforming its stores, creating a new service model that combines and integrates innovative services and integrated energy and technology solutions in the modern digital age.
